When IT staff are attempting to troubleshoot poor voice quality, dial tone failure or call setup issues, they're often looking for the root cause in the wrong place.
Instead of troubleshooting the IP telephony application itself, it's likely that staff should actually be checking for configuration errors, application conflicts, bandwidth utilization problems, or even a fundamental misalignment between IP telephony and network design.
Also, the fact that IP Telephony issues often span multiple operational domains within the organization can result in unproductive fingerpointing. This inevitably frustrates efforts to resolve problems quickly.
Troubleshooting the delivery of IP telephony as a vital business service is complex, but it can be made easier if you have the right tools for the job.
This technical white paper outlines the most likely root causes of the top IP telephony call quality issues, and gives practical suggestions for where to begin the search for answers. The paper also gives specific examples of where specialized IP telephony monitoring and reporting tools can best be utilized to assist these troubleshooting efforts.
