SMB VoIP trends

Article (1)

VoIP outsourcing: Save money and gain flexibility
VoIP outsourcing is the way to go for organizations looking to deploy voice services quickly and flexibly without a major investment in skills and upkeep.

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How can VoIP be integrated into an existing PBX system?
I am trying to integrate VoIP into my existing PBX system. I have a Talkswitch 48CVA which supports both PSTN and VoIP lines. My main phone number is a landline which forwards calls to my VoIP line when my status is busy or I do not answer. When my first VoIP line is busy/no answer, it is, in turn, set to forward to my second VoIP line. If my landline is in use, the second call will forward to my VoIP line without a problem. However, if my landline and my first VoIP line are both in use, the next call into my landline merely receives a busy signal. In theory I should not have a busy signal since my first VoIP line should forward to the second VoIP line. The phone company said they only forward one call at a time. If they were all landlines or all VoIP lines I could do hunt/rollover. But since they are a hybrid of both, it seems neither provider wants to accommodate the situation. Do you have any suggestions on how a small business can integrate incoming calls into both landlines and VoIP lines?

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