Messaging

Article (11)

Instant messaging still has a role - if you train your people properly
Instant messaging (IM) deserves to be considered alongside VoIP when planning unified comms rollouts. But a proper IM strategy is essential, or your users will default to consumer-grade tools.
Multiprotocol, open source IM client could boost UC
Open source instant messaging tool Pidgin can connect to 16 IM protocols and, save for its weak logging tools, should interest many businesses.
What is unified messaging?
Unified messaging is the handling of voice, fax, and regular text messages as objects in a single mailbox.
'Always in touch' is too much for many
Mobile email is allowing work to intrude further into our personal lives, yet many of us are reluctant to stop it, says the Sensis e-Business Report released today.
Social connectivity as part of your unified communications strategy
Unified communications provides remote employees the ability to work from a home office, and use social networking sites and IM to collaborate with co-workers.
Google offers beta of free unified messaging service
Google has opened up GrandCentral, a free unified messaging and phone management service, to a limited beta.
Evaluating messaging and email platforms
Messaging and email systems are incorporating more capabilities than ever. Learn what to think about when upgrading your messaging platform.
Instant messaging usage increase highlights need for policies
Instant messaging is a valuable business tool for some enterprises. For others, it's a security risk. Either way, a recent Burton Group report suggests that all companies should have an IM usage policy, even if they haven't deployed IM yet.
Instant messaging boom brings security concerns
Instant messaging (IM) has made significant inroads to the enterprise, but using public IM applications may open up security holes in the network.
Column: VoIP applications fuel the next wave of VoIP innovation
The first phase of VoIP is nearing the end and corporations will soon find a variety of third-party desktop applications that run on VoIP. Has VoIP improved the day-to-day for end users? Unfortunately, the majority of end users treat IP phones like traditional ones -- they make calls and check voice mail. Only the most technically advanced users have ventured into things like unified messaging. Zeus Kerravala has some recommendations to consider before making the transition to the next stage of VoIP.
What is instant messaging?
Instant messaging, often shortened to simply "IM" or "IMing," is the exchange of text messages through a a software application in real-time.

Columns (1)

Cisco vs. Microsoft and Nortel for VoIP supremacy: Why it matters to you
Microsoft teams with Nortel in the VoIP market and now they're taking on Cisco. The VoIP arena hasn't been this exciting since it came into being! Find out what all these changes mean to you and what it means to have Microsoft in the voice space.

Tips (2)

What is the difference between VoIP, CTI and IP telephony?
What is the difference between VoIP, CTI (Computer Telephony Integration) and IP telephony?
Can VoIP work on a GPRS-enabled mobile phone?
Is it possible to use VoIP on GPRS-enabled mobile phones?

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