Integrating communication applications

Article (49)

Avaya and DiVitas forge dual-mode fixed-mobile convergence partnership
IP PBX and unified communications vendor Avaya announced a deep partnership with DiVitas, a developer of dual-mode fixed-mobile convergence technology. The partnership involves product integration and go-to-market cooperation
Unifying the changes
Cisco's Peter Hughes muses on unified communications, collaboration and the effect of the iPhone on enterprise comms.
Sydney-based contact centre deploys unified comms
Gizmo, a Sydney-based provider of tech support for home users, has completely migrated its contact centre to a new unified comms system.
UC rollouts to focus on cost-cutting in 2009
In the new year, UC rollouts will focus more on cutting costs, rather than more advanced features.
Unified comms not a necessity
A new Ovum report declares that unified communications works well for some companies, but is not a must-have.
New mobile messaging technologies and how to implement them
Learn about emerging mobile messaging ideas and how to implement them in this tip.
"Connections"
TechTarget ANZ editor Simon Sharwood rounds up recent news and views on Unified Communications from around the Web.
UC market to surge if integrators skill up
Analysts Frost & Sullivan predict rapid growth for uniified communications, but urge integrators to acquire skills ASAP.
What is the CIO's role in unified communications deployments?
Without strong input from CIOs, Unified Communications implementations will struggle to deliver tangible benefits, say analysts.
Repco CIO adds presence to BlackBerry to boost mobility
Auto parts company Repco is bringing presence and unified voicemail to its fleet of BlackBerry devices.
Unified Communications opportunity can be lost by bad management
Unified Communications can go awry when users are too connected, too often.Some companies, Intel included, are therefore switching off access to their staff at some times!
Unified communications' business value cloudy, but enterprises want it
Unified communications (UC)'s business value remains unclear, but line-of-business executives are all for the technology.
Microsoft OCS powerful but needs third parties for complete solution
Microsoft's OCS can run enterprise voice, but users are waiting for links to existing products before taking the plunge, analysts say.
Sybase iAnywhere brings SQL Anywhere to BlackBerry devices
SQL Anywhere, the popular mobile database and synchronisation platform from Sybase iAnywhere, is coming to BlackBerry in its next iteration.
Microsoft's partnership with Aspect sparks interest in converged contact centres
Early promoters of converged contact centres claim the efficiencies lead to improved sales and happier customers, but the research results are less clear.
How to achieve ROI with unified communications
Hot from the Interop conference in the USA, unified communications expert Don Van Doren explains how to acheive ROI from UC.
Does rapid UC innovation beget slow implementation rates?
As unified communications (UC) technology grows, many enterprises are left to play catch-up.
Desktop integration not sufficient to justify unified comms
According to one network specialist, you need more than just desktop integration to justify adopting unifed comms.
A unified world
3Com Australia's Andrew Hindmarch ponders how unified communications will develop in 2008.
SpinVox and Telstra combine to deliver a winning service
Telstra is now offering voicemail-to-text conversion with a new service from SpinVox.
Unified Communications guide Part 5: How to get a taste
Adam Turner wraps up his UC feature with some great approaches to sampling what is on offer.
Unified Communications guide Part 4: Only for big business?
Is Unified Communications a big investment for the deep-pocketed enterprise, or an affordable technology anyone can adopt?
Unified Communications guide Part 3: What can it achieve?
One goal of Unified Communications is to ensure people spend less time juggling devices and playing phone tag, leaving more time to get things done.
Unified Communications guide Part 2: Am I ready?
Before you embark on a quest to unify your communications, you need to make sure your all your infrastructure ducks are in a row.
Unified Communications guide Part 1: What's it all about?
Unified Communications is one of the great catch phrases of the VoIP revolution, but what exactly can it do for you? Adam Turner kicks off a five-part guide.
Where are the VoIP apps? In small businesses!
Adam Turner concludes his look at VoIP applications by noting their march into smaller businesses.
Where are the VoIP apps? Connecting you and your partners, that's where!
Federation is another application that leverages VoIP, as Adam Turner explains in part three of our VoIP applications feature.
Where are the VoIP apps? Growing out of Presence, that's where
The application most commonly offered as demonstrating VoIP's potential is Presence and in part two of our look at VoIP apps we discover that its potential is still largely untapped.
Where are the VoIP apps?
Voice over IP supporters say that a VoIP investment will let your business take advantage of applications that embed VoIP into their functions. But as Adam Turner says in the first of a four-part feature, actually finding those applications is not easy!
Open platforms are essential to the future of unified communications
At VoiceCon 2008, keynote speakers stressed the importance of openness and interoperability of unified communications platforms.
Siemens OpenScape offers tight integration of voice, video and messaging
Siemens OpenScape Unified Communications Server offers voice, video and messaging integration.
Alcatel-Lucent Forum: The Dynamic Enterprise
The Alcatel-Lucent Forum recently held in Paris was centred on building the Dynamic Enterprise.
Wi-Fi mobile convergence can boost mobile worker productivity
Wi-Fi-enabled mobile phone platforms can keep calling simple and boost mobile worker productivity.
Top ten UC terms
Here you'll find our ten favourite unified communication terms, including communication-enabled business processes, SIP, IM, presence, and more.
What is hyperconnectivity?
Defining hyperconnectivity.
Mobility in fixed mobile convergence
This chapter delves deep into the "mobile" aspects of fixed mobile convergence, compares cellular and noncellular systems and addresses mobile convergence.
The benefits and challenges of presence within unified communications
Unified communications may be the next big thing in networking, but presence is quickly becoming the next big thing within unified communications.
Managing a unified communications transition
When launching enterprise unified communications, preparation, information and careful outsourcing can ensure a smooth transition.
Unified communications considerations for 2008
Unified communications (UC) created awareness and confusion in 2007. Next year, UC will reach the masses and be used to its full potential.
Tech Watch: Plenty of potential in fixed-mobile convergence
The outlook for fixed-mobile convergence in the enterprise is good, but there are a few obstacles to be cleared before it takes off.
What is communication-enabled-business processes (CEBP)?
Defining communication-enabled business processes.
VoiceCon Fall 2007: Unified communications still has barriers
Unified communications (UC) offers streamlined communication, but significant challenges still need to be addressed.
Push voice is the next mobility must-have
Push voice, coupled with mobile email, has the potential to make the smartphone a true mobile office.
Mobility could hold the key to broader UC adoption
Unified communications (UC) has been available for several years in various shapes and forms, but adoption within corporations has been slow. Mobile UC is right around the corner and may act as a catalyst for greater UC adoption.
Unified communications to fuel PBX growth
Unified communications will help push the PBX market to $7.5 billion over the next four years, according to recent research by the Dell'Oro Group.
What is unified communications?
Defining unified communications.
Is there a generic blueprint for an IP-based call center?
Is there a generic blueprint for an IP-based call center? Where could I find one?
Column: VoIP applications fuel the next wave of VoIP innovation
The first phase of VoIP is nearing the end and corporations will soon find a variety of third-party desktop applications that run on VoIP. Has VoIP improved the day-to-day for end users? Unfortunately, the majority of end users treat IP phones like traditional ones -- they make calls and check voice mail. Only the most technically advanced users have ventured into things like unified messaging. Zeus Kerravala has some recommendations to consider before making the transition to the next stage of VoIP.
Unified communication applications for businesses with remote workers
Bill Trussell decodes the unified communications (UC) ciphers for you and makes a UC recommendation.

News (3)

Unified Comms market grows in spite of customer confusion
The Australian UC market grew 31% in 2007, even though customers aren't sure what UC is.
Almost half of Australians prefer mobile to fixed-line
Just under half of Australians with both mobile and fixed-line services prefer to use their mobile.
Avaya solves fragmented presence problem with federated presence server
Avaya launches Intelligent Presence Server, which solves the problem of fragmented presence within an enterprise.

Columns (1)

Calling network management vendors: It's time to get on board with VoIP
Lack of reliable VoIP management tools is holding up full-scale VoIP deployments.

Tips (7)

Deploying Microsoft Live Communications Server in a production environment
Learn how to prepare your production network for a Live Communications Server deployment, including DNS requirements.
Why you need VoIP to move to unified communications
Making the move to unified communications is an intricate five-step process that requires a solid foundation.
What is the difference between unified communications and unified messaging?
Can someone please tell me the difference between unified communications and unified messaging?
What is the difference between VoIP, CTI and IP telephony?
What is the difference between VoIP, CTI (Computer Telephony Integration) and IP telephony?
Can VoIP work on a GPRS-enabled mobile phone?
Is it possible to use VoIP on GPRS-enabled mobile phones?
Is SIP really better than HTTP? Follow-up to why use SIP.
In a previous question, I asked why should I use SIP when my application built on HTTP works fine. You replied that SIP provides URL dialing. Yet, so does my application, with better session routing for all packets. Would you please elaborate? Can you give me any idea how much it will cost me to setup a SIP environment in an office, with SIP proxy and registration? How much will a STUN/TURN server cost? How much does heavy client of SIP increase the price of a telephone set?
How does the service provider differentiate between data and VoIP as data?
For our mobile devices in trucks, we use GSM/GPRS communication. Our customers are paying for a certain data amount -- depending on the service package to which they subscribe. We use a modem in our device, which can do both data and voice. But as I understand it, with VoIP, everything becomes data. So, is it cheaper for the user if they use VoIP? How will operators handle this from a business model perspective? Will they expand the data amount packages or will they need to differentiate between "regular" data and VoIP data? And a technical question: how much VoIP data am I consuming if I have a one minute voice conversation?

Case Study (1)

Ambulance Service of New South Wales revamps voice, data networks
The Ambulance Service of New South Wales has embarked on an ambitious reform of its comms systems

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